Refund policy

We want you to be completely satisfied with your purchase. If you're not, please review our refund process below to ensure a smooth and efficient return or exchange.

Refunds:

To process a return, you may need a receipt or proof of purchase (such as your order confirmation email) with your order number.
For returns or exchanges, please contact us at yechieljacobs@gmail.com with your order number and reason for the return or exchange.

Return Shipping:

You are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee the receipt of your returned item without tracking.

Refund Processing:

Once your return is received and inspected, we will notify you via email regarding the status of your refund (approved or rejected).
If approved, the refund will be processed and credited to your original payment method.

Late or Missing Refunds:

Refunds typically take 3–5 business days to reflect in your account after processing.
If you haven’t received your refund after this time, please contact us at yechieljacobs@gmail.com and we’ll be happy to assist you.

Damaged or Defective Items:

If your item arrives damaged or defective, please email us at yechieljacobs@gmail.com within 48 hours of delivery.
Claims made after this window may not be eligible. We verify issues using carrier tracking timestamps and delivery records.

Feedback:

Your thoughts matter to us!
For any questions, concerns, or suggestions, please email yechieljacobs@gmail.com.
We take all feedback seriously and are always working to improve your experience.